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Customer Feedback

OTEN is committed to providing high standards of customer service and creating amazing experiences for our customers. OTEN values your feedback to ensure we are continually improving our service delivery. We welcome your comments and suggestions on how we can provide you with a better service as well as positive feedback on what we are doing right.

Complaints
Sometimes things do not go the way you expect. Sometimes the decisions made or the actions taken need to be explained better. At other times, we need to look more closely at what we did or how we are doing our work.

It is usually best to discuss your concerns with the staff member involved first. If you are an OTEN student, your teacher is normally the best person to talk to.

If your concern can’t be resolved after speaking with your teacher or the relevant staff, then you can lodge a formal complaint by completing the e-complaint form. Making a complaint at TAFE outlines the process that OTEN follows to ensure complaints are dealt with appropriately.

All complaints are handled confidentially.

OTEN is committed to resolving your complaint as fairly and as quickly as possible.


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