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Consumer Protection

TAFE Western Sydney Institute has a reputation as a safe, progressive and dynamic place to study. We aim to provide an environment to support quality vocational education and training to benefit individuals, industry, business and the wider community.

As a TAFE Western Sydney Student you have the right to:

  • expect that the education and training will be consistent with the Australian Skills Quality Authority (ASQA) regulations and Smart and Skilled Contract requirements
  • be informed about personal information that is collected about you and the right to review and correct that information
  • access to TAFE NSW feedback and complaints handling process.

With rights come responsibilities and as a student in TAFE Western Sydney your responsibilities include:

  • providing accurate and complete information to TAFE NSW
  • behaving in a responsible and ethical manner.

For enquiries in relation to consumer protection matters please contact:

Western Sydney Institute
Cathy Krimmer
Consumer Protection Officer
Phone: (02) 9208 9485


Elizar Franco
Consumer Protection Officer
Phone: (02) 9715 8822

Making a Complaint (PDF, 118KB)

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