Certificate III in Retail (SIR30216) Course Online - OTEN TAFE Skip to content Skip to page navigation

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Certificate III in Retail

National Course Code: SIR30216

TAFE NSW Course Number: SIR30216-01V01

Nominal Hours: 381

Full Fee: $5,780
Max. Fee If Eligible For Subsidy: $1,750

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  • Nationally Recognised Training
  • Government Subsidised
  • Traineeship

Contact by Training Services NSW

If your course has been funded by Training Services NSW under Smart and Skilled, you may be contacted by a Training Services NSW representative to discuss your experience at OTEN.

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

To ensure you leave us with the most up to date qualification...

If during or after your enrolment, the course in which you are enrolled is updated in line with national industry standards, the Institute reserves the right to transition you into an alternate course. If this becomes necessary, the Institute will advise you of the change and the arrangements which will be available for you to complete your alternate course.

There are no entry requirements for this qualification

Credit (or recognition) for modules/units may be granted based on previous learning, studies, work and/or life experiences. Please discuss this with the teaching section when you enrol.

SIRRINV001 Receive and handle retail stock
SIRXCOM002 Work effectively in a team
SIRXWHS002 Contribute to workplace health and safety
SIRRMER001 Produce visual merchandise displays
SIRXIND001 Work effectively in a service environment
SIRXCEG001 Engage the customer
SIRXRSK001 Identify and respond to security risks
SIRXCEG002 Assist with customer difficulties
SIRXSLS001 Sell to the retail customer
SIRXCEG003 Build customer relationships and loyalty
SIRXSLS002 Follow point-of-sale procedures
SIRRRTF001 Balance and secure point-of-sale terminal
SIRXPDK001 Advise on products and services

The above list includes units being offered at OTEN. If licensing in another state other than NSW is required, please check requirements with the relevant state.

You don't need to study what you already know! The skills, knowledge and experience you have gained from your previous learning, work experience and life in general may be taken into account.

To apply for recognition in one or more units you must clearly show that you have the equivalent and relevant skills, knowledge and experience of the unit or group of units.

For Credit transfer where you have completed previous studies either with TAFE NSW or with another tertiary provider complete the Enrolment Adjustment - Credit - Previous Studies form, and include any required evidence.

For Recognition of Prior Learning, attach your evidence to a completed Enrolment Adjustment – Credit – Recognition of Prior Learning (RPL) form and submit for assessment.

Send your applications to:

Email: oten.recognitionhelp@tafensw.edu.au

Post: OTEN Recognition, 51 Wentworth Road, Strathfield NSW 2135

Keep a copy of all completed forms for your records.

To find out more about Credit and to help you with your application read the Credit e-Kit for Students.

Need more help? Contact the Recognition Help Desk

"To complete this qualification you will need a computer, or regular access to an IBM compatible
computer with up to date virus protection and:
• access to broadband internet connection (preferable) or dialup internet
• email access which will be used for subject and course notices
• Microsoft Office 2010 or later
• a printer
• access to video and photographic equipment (such as an iPhone)
Apple Mac computers can be used as long as the computer can run Windows software.
To complete this qualification you may be required to attend one or more assessment workshops in Sydney to demonstrate your skills in some units in this course. Further details are available by calling the Business Teaching at OTEN - phone 02 9715 8177.

Smart and Skilled Student Fees

The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 131 241 for further information and advice.

First qualification$1,450
Second qualification$1,750
Concession$240
Non-government subsidised fee$5,780

Trainees: From 2016 if you are starting a traineeship that is on the NSW Skills List, your Smart and Skilled fee for the whole qualification will not be more than $1,000.

This training is subsidised by the NSW government under Smart and Skilled. The student fee you will need to pay, will be determined according to your personal circumstances and eligibility for a subsidised place, you may also be eligible for a concession fee, fee exemption or fee free scholarship. Payment by instalments is available.

You may continue with an enrolment into this course if you are not eligible for subsidised training, however the full training fee will be applicable. There are conditions to enrolment if you are a Temporary Visa Holder. To discuss your visa status and eligibility to enrol please phone 131 241.

For further information on fees and charges please see https://www.tafensw.edu.au/get-started-at-tafe-nsw/fees-information

Please ensure you also read and understand the associated fee policies and conditions related to withdrawal from a course, applying for a refund of fees, applying for a deferral to your studies and if you are behind in payment of instalments.

When enrolling under a Smart and Skilled entitlement and where you are eligible for 100% credit from previous studies, your student fee contribution will be zero. However, you will be required to pay an administration fee for the production of your testamur.

For full details on TAFE NSW fees and money matters please visit our Paying for Your Course page.

To enrol in this course please click on the Enrol Now button. You may also enrol over the phone by calling TAFE Digital on 131 241.

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