Certificate III in Travel (SIT30216) Course Online - TAFE Digital Skip to content Skip to page navigation

Certificate III in Travel

National Course Code: SIT30216

TAFE NSW Course Number: SIT30216-01V01

Nominal Hours: 1068

Full Fee: $7,260
Max. Fee If Eligible For Subsidy: $2,550

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  • Nationally Recognised Training
  • Government Subsidised
  • Traineeship

Contact by Training Services NSW

If your course has been funded by Training Services NSW under Smart and Skilled, you may be contacted by a Training Services NSW representative to discuss your experience at OTEN.

If you dream of being a travel agent in a global industry, our nationally accredited Certificate III in Travel will get you to your destination. You will learn the latest in travel operations to provide outstanding travel advice and service to your clients.


Through theory and practical course-work, you will learn:

- A wealth of information on international and domestic travel destinations
- Computerised reservation systems
- Create and book exciting travel experiences and itineraries
- Customer service and sales skills
- How to work effectively in the travel industry


Develop the personal qualities and skills you need to get ahead in this field:

- Communication skills to connect with clients
- Customer service, collaboration and consultation skills
- Problem solving strategies to meet client expectations
- Develop your discretion and judgement


Completing this course will equip you with:

- A nationally recognised Certificate III qualification
- The skills to create unforgettable journeys for your clients


Go on to broaden your career and employment options with further study:

- Certificate IV in Travel and Tourism
- Diploma of Travel and Tourism
- Advanced Diploma of Travel and Tourism Management


Travel and Tourism is one of Australia's largest industries and has been identified as a super-growth sector. With high demand the industry needs qualified, skilled workers to work across dynamic areas such as resorts, hotels and both domestic and international travel.

To ensure you leave us with the most up to date qualification...

If during or after your enrolment, the course in which you are enrolled is updated in line with national industry standards, the Institute reserves the right to transition you into an alternate course. If this becomes necessary, the Institute will advise you of the change and the arrangements which will be available for you to complete your alternate course.


There are no Training Package entry requirements for this qualification.


There are no formal TAFE NSW entry requirements for this course.


To be prepared for this course, it is recommended that you have:

- A passion to start your career in the travel industry
- Communication skills
- The ability to work as part of a team
- Attention to detail

If you need support in preparation for study, contact us about your options.


No licensing, legislative or certification requirements apply to this qualification.

Credit (or recognition) for modules/units may be granted based on previous learning, studies, work and/or life experiences. Please discuss this with the teaching section when you enrol.

BSBSUS201 Participate in environmentally sustainable work practices
SITTTSL004 Provide advice on Australian destinations
SITTTSL010 Use a computerised reservations or operations system
SITTTSL016 Provide specialist advice on cruises
SITXLAN001 Conduct basic oral communication in a language other than English
BSBITU301 Create and use databases
SITTIND001 Source and use information on the tourism and travel industry
SITTTSL007 Process reservations
SITTTSL013 Construct promotional international airfares
SITXEBS001 Use social media in a business
SITXWHS002 Identify hazards, assess and control safety risks
BSBITU306 Design and produce business documents
SITTTSL002 Access and interpret product information
SITTTSL008 Book supplier products and services
SITTTSL014 Construct advanced international airfares
SITXFIN001 Process financial transactions
BSBITU202 Create and use spreadsheets
BSBWOR204 Use business technology
SITTTSL006 Prepare quotations
SITTTSL012 Construct normal international airfares
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
BSBREL402 Build client relationships and business networks
SITTTSL003 Provide advice on international destinations
SITTTSL009 Process travel-related documentation
SITTTSL015 Administer billing and settlement plan
SITXHRM001 Coach others in job skills
BSBFIA301 Maintain financial records
BSBWOR203 Work effectively with others
SITTTSL005 Sell tourism products and services
SITTTSL011 Source airfares for domestic flights
SITXCCS006 Provide service to customers
SITXLAN002 Conduct routine oral communication in a language other than English

The above list includes units being offered at OTEN. If licensing in another state other than NSW is required, please check requirements with the relevant state.

You don't need to study what you already know! The skills, knowledge and experience you have gained from your previous learning, work experience and life in general may be taken into account.

To apply for recognition in one or more units you must clearly show that you have the equivalent and relevant skills, knowledge and experience of the unit or group of units.

For Credit transfer where you have completed previous studies either with TAFE NSW or with another tertiary provider complete the Enrolment Adjustment - Credit - Previous Studies form, and include any required evidence.

For Recognition of Prior Learning, attach your evidence to a completed Enrolment Adjustment – Credit – Recognition of Prior Learning (RPL) form and submit for assessment.

Send your applications to:

Email: oten.recognitionhelp@tafensw.edu.au

Post: OTEN Recognition, 51 Wentworth Road, Strathfield NSW 2135

Keep a copy of all completed forms for your records.

To find out more about Credit and to help you with your application read the Credit e-Kit for Students.

Need more help? Contact the Recognition Help Desk

completing online assessments.

Smart and Skilled Student Fees

The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 131 601 for further information and advice.

First qualification$2,130
Second qualification$2,550
Non-government subsidised fee$7,260

Trainees: From 2016 if you are starting a traineeship that is on the NSW Skills List, your Smart and Skilled fee for the whole qualification will not be more than $1,000.

This training is subsidised by the NSW government under Smart and Skilled. The student fee you will need to pay, will be determined according to your personal circumstances and eligibility for a subsidised place, you may also be eligible for a concession fee, fee exemption or fee free scholarship. Payment by instalments is available.

You may continue with an enrolment into this course if you are not eligible for subsidised training, however the full training fee will be applicable. There are conditions to enrolment if you are a Temporary Visa Holder. To discuss your visa status and eligibility to enrol please phone 131 241.

For further information on fees and charges please see https://www.tafensw.edu.au/get-started-at-tafe-nsw/fees-information

Please ensure you also read and understand the associated fee policies and conditions related to withdrawal from a course, applying for a refund of fees, applying for a deferral to your studies and if you are behind in payment of instalments.

When enrolling under a Smart and Skilled entitlement and where you are eligible for 100% credit from previous studies, your student fee contribution will be zero. However, you will be required to pay an administration fee for the production of your testamur.

For full details on TAFE NSW fees and money matters please visit our Paying for Your Course page.

To enrol in this course please click on the Enrol Now button. You may also enrol over the phone by calling TAFE Digital on 131 601.

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