Certificate III in Community Services (CHC32015) Course Online - TAFE Digital Skip to content Skip to page navigation

Certificate III in Community Services

National Course Code: CHC32015

TAFE NSW Course Number: CHC32015-01V02

Nominal Hours: 467

Full Fee: $6,860
Max. Fee If Eligible For Subsidy: $1,750

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  • Nationally Recognised Training
  • Government Subsidised
  • Traineeship

Contact by Training Services NSW

If your course has been funded by Training Services NSW under Smart and Skilled, you may be contacted by a Training Services NSW representative to discuss your experience at OTEN.

This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs.

At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

If you are seeking to enrol in a First Aid unit of competency you are advised that to complete the unit you must be able to perform basic life support skills, for example control bleeding and perform cardiopulmonary resuscitation (CPR). If you have a disability that would prevent you from performing required basic life support skills you are advised that you will not be able to achieve the unit of competency.


Course Sample


There are no information sessions currently scheduled for this course.


This is an online course. You will need to complete approximately 9 hours of online study, each week, for your enrolment duration of 1 year.
You can increase the hours of online study per week to complete the course sooner.

You can also expect to complete approximately 6 hours of additional study each week outside of class hours, including independent study, research, practice and assessment preparation.

To ensure you leave us with the most up to date qualification...

If during or after your enrolment, the course in which you are enrolled is updated in line with national industry standards, the Institute reserves the right to transition you into an alternate course. If this becomes necessary, the Institute will advise you of the change and the arrangements which will be available for you to complete your alternate course.

There are no entry requirements for this qualification.

Are there any additional entry requirements?

A number of courses may require prospective students to provide additional information such as documentation, an expression of interest, evidence that you are already employed as an apprentice, or preferred prior study (or equivalent).

To successfully complete this course, you will need:
- a computer or regular access to a computer
- reliable internet and email access
- access to an appropriate work place
- a valid Working with Children Check for work within NSW (or equivalent)

Work Placement is a requirement of this course. You will need to complete:
- a minimum of 20 hours volunteer work within a community service that provides a structured volunteer program
- in addition, you are required to complete a range of assessment tasks in the workplace throughout the course and it is estimated that this could take up to 80 hours
- you can either be working or volunteering in a community service organisation, or will need to find a suitable organisation to complete your work placement hours

Credit (or recognition) for modules/units may be granted based on previous learning, studies, work and/or life experiences. Please discuss this with the teaching section when you enrol.

There are no minimum workplace hours required for this course, however to achieve competency students are required to complete a range of assessment tasks in the workplace.
• Students are required to arrange work placement by finding a community service and approaching them about completing work placement hours and assignments at their organisation. Students who are currently working or volunteering in a community service may complete their workplace hours at their usual place of work.
• Work placement hours and completion of workplace assignments are attached to each Cluster and must be done progressively throughout the course, however there are no specific number of work placement hours required per Cluster.
• Students will need to review the assignments and determine what will be required for completion of each assignment based on their own skills and experience. This should be discussed with your workplace Supervisor who will need to confirm your hours and sign a Supervisor's Statement to advise they have observed specific skills and/or activities.
• While there are no specified workplace hours, it is estimated that this could take up to 100 hours as students studying via distance education will normally require extra hours in the workplace as assessment in simulated environments is not always available.

CHCCOM005 Communicate and work in health or community services
HLTWHS006 Manage personal stressors in the work environment
CHCCCS016 Respond to client needs
CHCVOL001 Be an effective volunteer
BSBINM301 Organise workplace information
CHCDIV001 Work with diverse people
CHCCOM001 Provide first point of contact
HLTWHS002 Follow safe work practices for direct client care
BSBWOR301 Organise personal work priorities and development
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCADV001 Facilitate the interests and rights of clients
CHCPRP001 Develop and maintain networks and collaborative partnerships

The above list includes units being offered at OTEN. If licensing in another state other than NSW is required, please check requirements with the relevant state.

You don't need to study what you already know! The skills, knowledge and experience you have gained from your previous learning, work experience and life in general may be taken into account.

To apply for recognition in one or more units you must clearly show that you have the equivalent and relevant skills, knowledge and experience of the unit or group of units.

For Credit transfer where you have completed previous studies either with TAFE NSW or with another tertiary provider complete the Enrolment Adjustment - Credit - Previous Studies form, and include any required evidence.

For Recognition of Prior Learning, attach your evidence to a completed Enrolment Adjustment – Credit – Recognition of Prior Learning (RPL) form and submit for assessment.

Send your applications to:

Email: oten.recognitionhelp@tafensw.edu.au

Post: OTEN Recognition, 51 Wentworth Road, Strathfield NSW 2135

Keep a copy of all completed forms for your records.

To find out more about Credit and to help you with your application read the Credit e-Kit for Students.

Need more help? Contact the Recognition Help Desk

via the Online Learning Support (OLS) website
• Logging on to the Online Learning Support (OLS) website
• Reading learning resources
• Successful completion of online quizzes, forums, written and workplace assignments
• Completing a range of assessment tasks in the workplace
• Maintaining contact with the Teaching Section

Smart and Skilled Student Fees

The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 131 601 for further information and advice.

First qualification$1,450
Second qualification$1,750
Non-government subsidised fee$6,860

Trainees: From 2016 if you are starting a traineeship that is on the NSW Skills List, your Smart and Skilled fee for the whole qualification will not be more than $1,000.

This training is subsidised by the NSW government under Smart and Skilled. The student fee you will need to pay, will be determined according to your personal circumstances and eligibility for a subsidised place, you may also be eligible for a concession fee, fee exemption or fee free scholarship. Payment by instalments is available.

You may continue with an enrolment into this course if you are not eligible for subsidised training, however the full training fee will be applicable. There are conditions to enrolment if you are a Temporary Visa Holder. To discuss your visa status and eligibility to enrol please phone 131 241.

For further information on fees and charges please see https://www.tafensw.edu.au/get-started-at-tafe-nsw/fees-information

Please ensure you also read and understand the associated fee policies and conditions related to withdrawal from a course, applying for a refund of fees, applying for a deferral to your studies and if you are behind in payment of instalments.

When enrolling under a Smart and Skilled entitlement and where you are eligible for 100% credit from previous studies, your student fee contribution will be zero. However, you will be required to pay an administration fee for the production of your testamur.

For full details on TAFE NSW fees and money matters please visit our Paying for Your Course page.

Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification, location and study type for you. Enrol and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.

For further information or assistance, call 131 601.

20OTE-001 S:24/2/2020 E:23/2/2021 D:365

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